Frequently Asked Questions
Where is AbroadWorks located?
AbroadWorks is a global team with headquarters in Plano, Texas, an office in Toronto, Ontario, and operational infrastructure across the Philippines and India. Our distributed model allows us to access exceptional talent worldwide while delivering high-quality remote staffing solutions to businesses across North America and beyond.
Who are your remote employees?
We focus on talent-rich regions like India, Mexico, South Africa, and the Philippines—but our reach extends to skilled professionals in dozens of countries worldwide.
What working hours do the remote employees cover?
Our employees can work at any time that is most convenient for your business operations. AbroadWorks can even help you make your business operate 24/7. Our search will primarily be dedicated to finding the best possible person available and willing to work your defined operating hours.
Can I have my remote employee work overtime? Can I prevent overtime?
Based on mutual agreement with your AbroadWorks employee, overtime work is permitted and billed at regular hourly rates. Should you wish to prevent overtime hours from being billed, a request just needs to be made and we can implement it into your employees time tracking.
May I build a team with you?
Yes, Building a team is what we do. Once you discover what we are able to do for you and your business, we’re confident that you’ll want to build out your team of professionals that will help make your life much simpler.
What is the minimum length of the contract?
Our services are based on a month by month billing cycle, and your first month is considered a trial period during which you can terminate at any time. After the trial period we would require 30 day’s notice to terminate services.
How can I communicate with my remote employees during the workday?
You can utilize any median of communication you choose with our employees. May it be via Skype, WhatsApp, Viber, Telegram, or through email.
How does invoicing work?
AbroadWorks will invoice you every first of the month for hours worked during the prior month.
What currency will I be billed in?
Your invoices will be billed in USD.
What is your refund policy?
AbroadWorks will invest significant effort and resources in finding your ideal remote employee. However if you do decide that employee is not meeting expectations we will work with you in finding a replacement employee at no cost. If you determine that you do not wish to find a replacement all work hours to date will be deducted from your security deposit and the remainder can be refunded back to you.
What about privacy and the security of my data?
As with any business, it is the owner’s responsibility to ensure security procedures are in place when working with contractors.There are two ways to grant your remote employee access to your software/tools, direct username + password with limited access to the system. Alternatively, you can have a computer in your office with your software along with remote desktop software that your remote employee will have access to. AbroadWorks can also help with a Virtual Private Server that can have all ongoing work remain on a secure server that we can control and disable at any time.
How do you find the right people?
Our recruitment team relies on customized assessments, interviews, and our state-of-the art home-brewed technology, to sort through thousands of candidates and identify the applicant that is best suited to fill your staffing needs.
What kind of tasks can your remote employees handle?
Our remote employees are equipped to tackle virtually any job that can be done remotely. Whether it’s something as straightforward as data entry and administrative tasks or more intricate roles such as accounting and web development, we specialize in finding the right employee for your needs. You name the role, and we’ll identify the perfect candidate to handle it!
Are your remote employees tracked and monitored?
We utilize online tracking software to monitor employee performance, including schedule compliance, total working hours, activity levels, and optional screenshot capture to ensure accountability and productivity.
Employees will only track time during the hours they are directly working on your tasks, and strictly according to the schedule you’ve set.
You can define the schedule—either weekly or monthly—based on your needs, and the employee will be available and actively working during the agreed-upon start and end times.
Employees will only track time during the hours they are directly working on your tasks, and strictly according to the schedule you’ve set.
You can define the schedule—either weekly or monthly—based on your needs, and the employee will be available and actively working during the agreed-upon start and end times.
Am I able to speak with my future remote employee before hiring them?
Absolutely! Our goal is to make sure you get the most value out of your investment, build familiarity and chemistry with potential team members, and have full confidence before making a hiring decision.
We arrange candidate interviews via Google Meet or Zoom and send the invite directly to your email in advance. These meetings are a great opportunity to assess each candidate’s qualifications and determine if they’re the right fit for the role you’re looking to fill.
We arrange candidate interviews via Google Meet or Zoom and send the invite directly to your email in advance. These meetings are a great opportunity to assess each candidate’s qualifications and determine if they’re the right fit for the role you’re looking to fill.
What is your current pricing structure?
AbroadWorks offers competitive hourly rates with no hidden fees or charges. The AbroadWorks concept is to deliver you with the Top 1% of Talent that offers a significant reduction in cost compared to hiring locally and directly.Our profit margin model strictly relies on billable hourly rates, thus ensuring our commitment to a long term relationship and consistent customer satisfaction.
What if I need to replace my remote employee?
We can assist you in replacing any employee at any time free of charge.
How can I see the result of the work done?
You may ask your remote employee to create progress reports of the project/tasks you assigned them on a daily/weekly/monthly basis. We also encourage meeting with them on a regular basis and getting them involved in company meetings. Use of project management software like Asana, Monday.com, etc. is also recommended.
What are my payment options?
AbroadWorks accepts payment via ACH or Credit Card; however, there is a 3% transaction fee for credit cards.
May I give bonuses to my employees?
While we won’t obligate you to provide incentives to the employees, you are free to do so should you feel that they deserve it. We encourage some form of bonus to be given to deserving employees to maintain employee morale and satisfaction. The incentives/bonus has to come through us but we will bill you for it during the following invoice and the employee will get 100% of the bonus given to them.
Do your employees work on holidays?
AbroadWorks Employees follow the schedule you require to meet your business needs, we kindly request that you inform us and your AbroadWorks employee ahead of time as applicable holiday schedules.
Are your employees able to relocate?
As a company, we specialize in offshore remote work. Meaning, that part of our services is to save you money by having the employees remote in the comfort of their homes and not have you spend money unnecessarily for equipment and utility. However, when necessary we do have placement services that can help assist with your local recruiting needs.
Have any more questions?
Please reach out to and chat to our friendly team.
