Better Talent. Because we test the @#%^ out of them!
We implement a comprehensive selection process to find the most qualified customer service agents worldwide. Our testing includes:
Unmatched Quality at Lower Costs.
In the competitive world of business, exceptional customer service is a key differentiator. By leveraging offshore customer service agents, you can maintain high standards of support while significantly reducing operational costs.
Reduce your customer service costs by up to 60% without compromising on quality. Our offshore solutions allow you to reallocate resources to other vital areas of your business.
Reduce your customer service costs by up to 60% without compromising on quality. Our offshore solutions allow you to reallocate resources to other vital areas of your business.
The Unique
AbroadWorks Process.
01
Find
We craft a tailored, localized job description for your role.
We identify the best countries to source top talent and handle the job posting for you.
We review hundreds of applications and deliver a shortlist of the most qualified candidates.
02
Onboard
We administer standardized role specific testing and background checks to validate candidate credentials.
We handle legal, taxes, compliance and contracts on your behalf.
We make sure hardware and software requirements are met.
03
Manage
Built-in productivity and time-tracking tools make monitoring performance effortless.
Security, data, and privacy safeguards let you hire globally with confidence.
Expert guidance ensures smooth integration of remote team members worldwide.
Ready to Hire Global Talent Easily and Quickly?
We connect great companies with top remote talent
Asked and Answered: Customer Service FAQs
What does an offshore customer service representative do?
An offshore customer service representative handles customer inquiries, resolves issues, provides product or service information, and ensures customer satisfaction through various communication channels such as phone, email, chat, and social media.
What industries benefit the most from offshore customer support?
Industries such as e-commerce, SaaS, healthcare, finance, telecommunications, and hospitality rely on offshore customer service representatives for efficient customer support.
Can an offshore CSR handle high volumes of emails and respond promptly?
Yes, they can efficiently manage email inquiries, ensuring timely and professional responses within your preferred turnaround time.
Do offshore customer support agents manage social media inquiries?
Yes, they can respond to customer messages, comments, and reviews on platforms like Facebook, Instagram, Twitter, and LinkedIn.
Can offshore CSRs provide technical support for software or IT products?
Yes, we offer trained technical support representatives who can troubleshoot software issues, assist with product setup, and guide customers through technical processes.
What time zones do offshore customer service representatives work in?
They can align with your business hours, offer 24/7 support, or work in rotating shifts based on your needs.
Why should I hire an offshore customer service team?
Offshore customer service teams provide cost-effective support, offer 24/7 availability, and allow businesses to scale operations efficiently while maintaining high service quality.
Can offshore customer service representatives handle inbound and outbound calls?
Yes, they are trained in both inbound customer support (handling inquiries and complaints) and outbound calls (follow-ups, sales, and surveys).
Can an offshore CSR handle live chat support for my business?
Yes, they can provide real-time assistance to customers depending on which platform you use in your business.
How do offshore representatives handle online reputation management?
They follow brand guidelines to respond professionally to negative feedback, resolve issues, and maintain a positive brand image.
Can I hire a multilingual offshore customer service representative?
Yes, we have CSRs fluent in multiple languages, including English, Spanish, and French, to support global customers.
How do I monitor an offshore CSR’s performance?
We provide regular reports, call recordings, customer feedback scores, and KPI tracking to measure service quality.
Have any more questions?
Please reach out to and chat to our friendly team.
What Our Clients Are Saying
Abroadworks has truly exceeded our expectations in the realm of offshore resource acquisition. Their exceptional efforts have resulted in the seamless addition of 10 invaluable team members to our roster, and we're eagerly anticipating bringing aboard another 10 within the next six months. The level of service we've experienced has consistently been top-notch, thanks to the outstanding contributions of individuals such as Phyl, Mike, Rafi, and the entire team. Without a doubt, Abroadworks is an indispensable asset for any organization striving to elevate itself to new heights. With their unwavering dedication and expertise, they have proven themselves to be an essential tool in our arsenal, empowering us to propel our company to the next level of success.
CEO, SFY
AbroadWorks has been very helpful in assisting with finding great team members to join our company. The support has been all encompassing and the team works to ensure we find the right talent and that the talent is meeting expectations. I have been very pleased with my experiences and will be using AbroadWorks to find more talent as our team continues to grow.
Owner - Vigor Financial
I have been working with Abroadworks since August 2021. They have a great staff to work with and they find you the best employees to help your company with your staffing needs. I have 45 of their employees working with our company. The staff we have has great work ethics. When I need something I can email them or call and they help me right a way. From the owners to their staff thank you so much for everything you have done for us here at iink.
Director of Payments - iink
We’ve had an outstanding experience with AbroadWorks! We hired a professional and creative team member to support our marketing efforts, and the results have exceeded our expectations. The hiring process was seamless, and the quality of talent is exceptional. Our new team member is not only skilled but also proactive, dedicated, and a true asset to our business. AbroadWorks has proven to be a reliable partner, making it easy to find top-notch professionals who align perfectly with our needs. Highly recommend their services to anyone looking for talented remote staff!
Digital Technologies
My experience working with Abroadworks has been nothing short of phenomenal. Everyone I’ve spoken too has been a joy to work with. Pleasant. Professional. Super helpful and super accommodating. The assistant they hired for me was above and beyond what I expected. Plus, the price was extremely reasonable. They did all the preliminary legwork to find qualifed candidates. All I had to do was conduct interviews. It was a seamless process from start to finish. I can’t recommend them more highly.
Founder & CEO, Blue Lake Marketing
I have had the pleasure of working with the team at AbroadWorks Inc., and I can confidently say they provide exceptional service. From the very beginning, their professionalism and commitment to client satisfaction have been evident in every interaction. The team consistently goes the extra mile to ensure that our needs are met. Their expertise in the industry, coupled with their dedication to customer success, makes AbroadWorks Inc. a top choice for anyone looking for reliable, high-quality service. I look forward to continuing our partnership in the years to come. Thank you to everyone at AbroadWorks for your outstanding support!
Founder and Principal Consultant, Supply Chain Victories LLC.
As a US manufacturer, I was hesitant to hire abroad, but after working with AbroadWorks, I wish I would have found and used them sooner. Having their help recruit has been a game changer. Talk about 5-star service. I couldn't be happier.
Green Donation Consultants
My organization has had an excellent experience working with AbroadWorks! Their ability to seamlessly integrate workers into our team has been outstanding. The candidates they placed not only bring expertise but also align perfectly with our team culture. Their adaptability to work during our local hours has made the collaboration effortless. Abroad Works has truly been a reliable partner, and we highly recommend their services for anyone looking to build a cohesive and skilled workforce.
CEO
We have been very happy with our partnership with AbroadWorks!
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